Location: PHPKode > projects > PHP Online Chat > chat/help.txt
Phponlinechat Help:

Once you purchase the phponlinechat, it is very easy to install and use. Kindly follow the procedure sent to you to install the chat software. 

After installation, you can place an icon on your website to indicate whether the chat is online or offline. Please follow the below procedure to place the chat icon on your website.

1)Run the file phpchat/chat_status_code.php on your browser.
2)You will get a code once the file is run.
3)Copy and paste the code on your website file where you wish the chat icon to be displayed.

Kindly note that the icon image can be changed as per your requirement. Please find the option for the same mentioned in the ‘Admin Help’ portion.

Admin Help:

Once the chat software is successfully installed, you can create various departments, operator accounts to support the customers.

Manage Department:

This option helps you to create, manage and edit various departments for chat. You can create departments like sales, support, etc by filling up the details in this page.

Give the Name, Email id and a short description of the department. Key in the standard Welcome message, End (leaving) message and also a message if no operators are available.
The department email id is the one where you will receive messages from the ‘Leave a Message Form’. If the customers are not attended by any of the operators in a specified time, then they will be directed to ‘Leave a Message’ form where they can fill the name, email id and the query and select the respective department. This will send a message to the respective department’s mail id.
Enabling ‘Visible to Public’ will display the name of the department to the customers while logging into chat. You can uncheck the box if you wish the department to be hidden from public view.
Selecting ‘Display chat queue’ shows the customers, the number of chats on queue before his/her query. 
‘Transcripts expire after’ is the number of days/months/years after which the chat will be deleted from the tool automatically. You can give the number as per the company’s requirement.
‘Share saved transcripts’ allows the operators of the department to view the chats of other operators of the same department. This option can be enabled or disabled as required.
‘Visitor email transcripts’ option sends the entire chat to the customer’s email id automatically once the chat is completed. 
‘Call Transfer Type’ can be either random or defined. In random option, the new chat gets allocated to any operator who is free. However in defined option, the new chat gets allocated to the operators in the defined order.
‘Maximum Chats’ allows you to allocate a specified number of chats to each operator, beyond which the chats will be transferred to the next operator.

Manage Operators:

‘Manage Operators’ allows you to create, manage, edit and delete operator accounts.

Give the name of the operator and create login id, password and email id. 
You can enable the option ‘Allow visitors to rate this operator's level of support’ which allows the customers to rate the performance/support provided by the operator.
By enabling the option ‘Allow operator-to-operator chat’, you allow the operator to chat with the other operators in the department.
Next, you need to assign the operator to one of the departments created. You can assign a particular operator to more than one department.
Finally, you need to update the order of the operator. This number indicates the order in which he/she will be assigned with the new chat.

Admin and operator Logins
1) You can login as admin in phpchat/admin/login.php
2) You can login as operator in phpchat/login.php

If chat is initiated, you can see Accept, Deny, Transfer buttons in the operator page. Accept is to accept the chat, Deny is to reject the chat and Transfer is to transfer the chat by random to any other operator.

You can also transfer chat during chatting by clicking the transfer in your operator chatwindow.
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