Maian Support 2.0

Maian Support

Maian Support is a free support ticket system written in PHP/MysSQL. It is a free PHP customer support software with no nag screen, ads or spyware. It can be used for an unlimited time at on further cost. Maian Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.

Features of Maian Support:
- Easy to install support ticket system written in PHP/MySQL 
- Multiple users with access levels 
- Multiple departments 
- Fully searchable knowledge base with categories and ajax based voting system 
- Validates as XHTML Strict. Virtually tableless design 
- Template based for easy site integration 
- E-mail templates for easy editing 
- SMTP mail options 
- Ability to start tickets via e-mail (uses IMAP functions) 
- Multiple attachments with file/size restrictions 
- Ticket portal to view tickets by e-mail address 
- Search tickets in portal 
- Option for visitors to change passwords 
- Standard (or canned) responses to speed up response times 
- Batch import standard responses and knowledge base entries 
- Options for admin to reset passwords and transfer tickets between e-mail accounts 
- Option for admin to merge tickets 
- Message option to easily contact other support team members 
- Search function to locate tickets 
- Option to auto close tickets that have had not been replied to 
- Admin entry log to monitor log in activity
- View user replies 
- Graphical statistics for tickets/replies 
- User graphical statistics for replies

Requirements:
- A web server that supports PHP & MySQL.
- 1 MySQL Database (MySQL4/MySQL5) 
- PHP v4.3 or Higher (PHP5 is recommended) 
- PHP compiled with imap support for piping functions 
- IonCube loader support. See links in right hand menu for help.

License type: Freeware
Date added: 3 years, 8 months 15 days ago | Last updated: 3 years, 1 month 17 days ago

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