Ace Operator 1.5.0

Ace Operator is a free open-source web-based customer contact solution. It is an inexpensive way for your online customers to communicate live with your company representatives (operators) who can provide real-time customer service, sales support, product information and support, company information or training.

Online customers can access operator services by simply clicking a button on any of your web pages. Ace Operator can be added to any web site by embedding a "talk" button into any web page where operator services may be required. When a customer clicks on the button, a service request is placed in a call queue.

When an operator (company representative) becomes available, an instant messaging session is established between the customer and the operator through which real-time text messages can be exchanged. In addition, the operator can send web pages, pictures, forms and other media to the customer via the customer's web browser. Ace Operator also enables operators to monitor online visitors to the web site, initiate contact with them, and engage them in a conversation.

Features of Ace Operator:
User Features:
- Transfer
- Conference
- Internal messaging
- View status
- Push media
- Push custom forms
- Whiteboard
- Text board
- Canned responses
- Multi-color chat display
- Multi-language support
- E-mail capability
- Auto-answer
- Do not disturb
- Transfer on unavailability
- Offline messaging / Message Service feature
- View status
- Pro-active Monitoring

System Features
- Free!
- Low bandwidth requirement
- Easy to incorporate
- Easy installation and system configuration wizards
- Customization of user interface screens and talk (live help) button
- Flexible configuration
- Ace Operator as a hosted solution
- Comprehensive operator and group data management
- Proactive monitoring
- Password-based customer authentication and access
- Web-based system administration
- Security
- Restricted system administration access
- System logs
- System monitoring
- Report applications
- Geographical independence
- Platform independence
- Configurable call distribution
- Automatic transcript logging
- Windows service

License type: LGPL
Date added: 1 year, 11 months 12 days ago | Last updated: 1 year, 11 months 6 days ago

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Listing Files

ace-2.0.0
installer
  • slf4j-api-1.5.6.jar
  • 21.8 KB
  • 02/13/2011 11:09:32
  • mysql-connector-java-5.1.6.jar
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  • standard-1.1.2.jar
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  • ace-framework-2.0.0.jar
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  • mail-1.4.2.jar
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  • png-encoder-1.5.jar
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  • jcaptcha-1.0.jar
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  • 07/20/2011 18:22:00
  • ace-installation-2.0.0.jar
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  • 08/30/2012 07:37:00
  • activation-1.1.jar
  • 61.5 KB
  • 02/13/2011 09:10:36
  • postinstall.bat
  • 59 Bytes
  • 08/30/2012 07:37:20
  • slf4j-log4j12-1.5.6.jar
  • 9.5 KB
  • 02/13/2011 11:09:30
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  • servlet-api-2.4.jar
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  • postinstall
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  • 08/30/2012 07:37:20
  • imaging-01012005.jar
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  • 07/20/2011 18:21:56
  • commons-logging-1.1.1.jar
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  • 02/13/2011 11:09:32
  • jcaptcha-api-1.0.jar
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  • 07/20/2011 18:21:58
  • log4j-1.2.14.jar
  • 358.8 KB
  • 02/13/2011 11:09:36
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